General Manager Jacksonville Jaguars

April 6, 2021
Jacksonville, FL
Job Type


About the Team

Our global Company Retail, In-Venue, and Special Events business spans North America, Europe and Asia supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, leading European Football Clubs and Special Sporting Events globally. Our teams create a seamless shopping experience whether you're at home, at a game, or attending one of the world's biggest sporting events with online, mobile, and physical retail stores including flagship stores such as the NBA and NHL retail stores in New York City, professional sports stadium stores, college team stores, and live events such as the Kentucky Derby and golf 's Ryder Cup. Each store or event is designed with a tech-infused retail approach and our omni-channel operation enabling us to react in near real-time to capture all of the great moments in sports to ensure that product is available to fans in the heat of the moment.

The General Manager will take primary responsibility for the overall management and operations of their assigned retail location which includes, promotions, special events, fan engagement, profitability and other assigned company goals. The General Manager will manage and analyze all financial, business and operational aspects of the business and meet the strategic goals annually.

The General Manager will report to the Regional Director or Market Manager and work a rotating, full-time schedule including days, nights, and rotating weekends.

General Duties and Responsibilities:

  • Drive sales results by creating strategic plans and initiating actions that maximize efficiencies and eliminates obstacles
  • Demonstrate and maintain the highest levels of customer services
  • Execute and implement all Company initiatives; clearly communicate objectives and priorities them to the team
  • Present the store strategy to Field Leadership and Corporate Business Partners to inform and educate them on the business, operational efficiencies, product sell through and customer feedback
  • Act as the primary point of contact for team/league partners and funnel requests to internal stakeholders as necessary
  • Analyze metrics to identify opportunities and make decisions in collaboration with the management team to drive sales and successful initiatives for the store
  • Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
  • Advocate of change and shows agility as needed to lead a successful store
  • Build strong teams, drive a culture of high performance and engagement that reflects an exceptional fan experience
  • Lead the recruitment of fulltime and part times staff
  • Create an environment where staff can grow and develop through a robust and engaging onboarding experience, continuous performance feedback and ongoing developmental opportunities
  • In conjunction with human resources partners, create and ensure the quality execution of developmental plans aimed at building team capabilities, measured by success of the overall store operations in conjunction with customer and employee feedback
  • Perform 'Manager on Duty ' responsibilities

Education, Experience and Requirements:

  • Bachelor 's degree or equivalent
  • Minimum 5 years retail management experience; proven ability to lead managers
  • Must possess superior communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
  • Highest level of integrity and ethics, both professional and personal
  • Must have experience managing a diverse staff of both full-time, part-time and seasonal employees.

Job Knowledge, Skills and Abilities:

  • Ability to identify business trends and collaborate with cross functional partners to develop appropriate plans to drive results
  • Proven ability to lead change while maintaining operational effectiveness
  • Very strong written and verbal communication skills
  • Strong experience with retail finance, including P&L management
  • Ability to work independently while still adhering to company/departmental standards in the spirit of #OneCompany
  • Proven ability to hire and develop a high performing team aligned with company goals
  • Experience managing personnel matters in accordance with company policies and state and/or local laws
  • Experience assessing internal talent and cultivating a strong succession plan
  • Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution
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