General Manager

Residence Inn by Marriott Boston Tewksbury/Andover
May 6, 2022
Jacksonville, FL
Job Type


This position is based in Tewksbury, MA. Relocation assistance is provided.

An exciting opportunity is available for a highly talented and motivated General Manager to join Prestige Hospitality Group and be responsible for the property operations. You must be adept at managing the ongoing sales and operational strategy & performance of the hotel. This role acts as the head coach of the property by engaging and aligning the associates to provide superior guest service and overall profitability.

The General Manager must supervise all areas of the hotel while maintaining brand standards and needs of the associates to achieve superior levels of quality. Ultimately, the performance of the property and its associates are the responsibility of the General Manager. This will require the General Manager to be present during high-demand periods as determined by operational necessity and business volume.

General Manager Primary Responsibilities and Duties:

• Ensuring the hotel has a skilled and motivated opening workforce to deal with critical execution of the company and brand pre-opening plans.

• Create and maintain a positive proactive and reactive sales culture in the hotel.

• Responsible for representation within the business community and hospitality industry that expose the hotel to opportunities and create a positive public image. Participate in key organizations as recommended by our Corporate Vice President of Sales and Marketing.

• General Manager to assist in setting and delivering sales strategy and results through effective annual and quarterly marketing plans. This entails analyzing market, customer and competitive information and building sales strategy and objectives to maximize our revenue. This also includes building forecasts for the specific strategy and objectives and measuring the results against the forecasts.

• Develop operating income/expense budgets and capital budgets. Prepare this document to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommend and implement programs which contribute to profitability.

• Analyze monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.

• Coordinate collection and documentation of all revenues following direct billing of groups and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with accounting department to ensure accuracy of accounts receivable.

• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, sales, marketing, and other operations.

• Ensuring there are relevant legally compliant HR practices in place - including recruitment, training & development, performance management etc.

• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports.

• Engage, contract, supervise and approve invoices for all goods/services required to maintain the property up to company and owner standards. Develop a network of emergency services and be available for 24 hour/weekend coverage as required. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.

• Manage guest relations and coordinate requests for repairs and maintenance.

• Establish and maintain collaborative working relationships between departments, with coworkers, ownership and the corporate management team. Prepare for team meetings in advance.

• Keep abreast of modern technologies, systems and procedures related to hotel management. Travel as assigned. Perform other related duties as assigned.

• Oversight and involvement with monitoring room rates daily. Work closely with corporate sales and revenue management teams.

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