General Manager

Patriot Rail
August 15, 2019
Jacksonville, FL
Job Type


Primary Responsibilities:

 Responsible for one location with multiple operations – stevedore, warehouse, perishable warehouse – or one location with a single operation

 Directs an operation management team within the reporting structure

 Oversees planning to meet customer needs and support other company operations

 Supports and aids in the development of procedures and standards to ensure accurate, efficient and timely delivery, superior customer service and proper inventory control

 Works closely with corporate management and staff. Responsible for recruitment and retention of qualified personnel

Tasks Performed:

 Manages all operational activities, costs and forecasts to determine operational progress

 Reviews financial reports to ensure cost-effectiveness

 Develops proper metrics for both customer service and operations such as on time delivery, shipments, labor productivity, and inventory accuracy

 Improves operations and workflow through daily observations and interactions with associates

 Identifies training requirements and ensuring management personnel possess: technical job proficiency, general business and product knowledge, and understand their role, responsibilities and performance goals

 Functions as customer gatekeeper by resolving issues raised by customer

 Liaison or buffer with other departments to resolve internal and external questions and or concerns

 Prevents and or reduces exposure to property, liability or personnel losses

 Reconciles monthly and yearly inventory

 Develops and maintains management succession plan

Mandatory Qualifications:

 This position requires travel to sites as needed.

 Demonstrated ability to form, lead and develop high-performing teams.

 Ability to resolve complex problems positively and professionally.

Preferred Qualifications:

 Advanced skills in Microsoft Office Suite

 Prior Warehouse and Stevedoring experience

 Ability to resolve complex problems positively and professionally.

Required Education

Bachelor’s degree

Desired Job Experience

Seven (7) + years management/supervision experience in the maritime industry.

Education Equivalent

High School diploma or equivalent + five (5) years management experience accepted.

Minimum Physical Requirements

Frequently required to sit, stand, walk, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel, lift and/or move up to 35lbs. Associate is typically in an office environment but frequently visits a warehouse or outdoor environment.


Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility.  We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company.  Compliance with safety and operating rules is required and essential to our own safety and that of others.

This job description is not intended to be all-inclusive, and associate may also perform other reasonable related business duties as assigned by the supervisor and other management as required.
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