Express Lane Manager

Jacksonville Chrysler Jeep Dodge Ram Bay Meadow
Published
December 29, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Express Lane Manager / Quick Lane Lube Manager

  • Ensure that customers receive prompt, courteous, and effective service
  • Serving as a liaison between technicians and customers.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Manage and Hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customer has a positive dealership experience
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationships with the customers.
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