Express Lane Manager / Quick Lane Lube Manager
- Ensure that customers receive prompt, courteous, and effective service
- Serving as a liaison between technicians and customers.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Manage and Hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Spend quality time building relationships with the customers.