Enrollment Customer Service Representative
Contract: Up to 18 months, can turn permanent
The main function of an enrollment representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints. A typical enrollment representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
What you get to do:
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Identify additional needs customers may have and help them to upgrade products or services. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.