Director, Account Management - Group Health
The Director Account Management - Group Health provides oversight, management and training of Enterprise Sales including Sales Administrative Team to ensure appropriate account activities are being conducted that will assist in the development and maintenance of customer relationships and growth of revenue for One Call.
GENERAL DUTIES & RESPONSIBILITIES:
- Establishes long-range objectives and specify the strategies and actions to achieve/exceed the goals.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement of assigned accounts and to determine areas needing program or process improvement.
- Manages staff, oversight of work schedules and specific duties assigned. Delegates the responsibility for overseeing many functional tasks to direct reports.
- Collaborates or consults with operation department heads to coordinate activities related to the products or services provided to the customer.
- Directs and coordinates with business unit financial and budget activities to fund Enterprise Sales and increase efficiency.
- Establishes and implements departmental policies, goals, objectives, and procedures, conferring with Account Executives and staff members as necessary ensuring P&Ps are aligned with the business strategies.
- Identifies developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Determines staffing requirements, and provides oversight in the interviewing, hiring and training of new employees and other personnel processes, conferring with Account Executives as necessary.
- Demonstrates the ability to take other functional concerns and needs into consideration and blend their functional strategy into their overall business strategy. Requires an increase in "managerial maturity" - development of empathy, timing, judgment, humility, manage upwards and horizontally.
- Partners with the sales management/staff to make recommendations on how we may be able to increase activity for stagnant or non-usage customers.
- Partners with the operations management staff to discuss new workflows or processes that may work best for customers that are stagnant or that have special service requirements.
- Ensures that all appropriate documentation for new account activity is being maintained properly.
- Conducts training for staff as required.
- Consults with other members of management to ensure that all current processes are streamlined; and are modified as workflows change in other areas of the company.
- Provides communication to members of management and sales regarding changes in workflow, organization, and processes as they occur.
- Performs all other duties and assignments as directed by management.
- Bachelor’s degree essential (B.A. or B.S.) and Master’s degree (M.A. or M.S.). M.B.A. preferred. Demonstrates solid leadership skills for five (5) to ten (10) years in management experience which includes, but not limited to (1) prior experience in personnel and sales management, with a proven ability of effective leadership skills, (2) project leadership experiences, related to the implementation of work flow, sales processes, and automation enhancements needed to propel the business unit forward, (3) demonstrated experience with reports and metrics development.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
- Knowledge of business processes, quality control, and other techniques for maximizing the overall satisfaction of the customer.
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Demonstrates active listening and gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Understanding the implications of new information for both current and future problem-solving.
- Understanding written sentences and paragraphs in work related documents.
- Manages one's own time and the time of others.
- Talks to others to convey information effectively and demonstrates clear speaking ability.
- Communicates effectively in writing as appropriate for the needs of the audience.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to processes, workflows, and problems.
- Adjusts actions in relation to others' actions and demonstrates coordination. Helps people actively and provides service.
- Identifies complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Demonstrates the ability to persuade others to change their minds or behavior.
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- The ability to read and understand information and ideas presented in writing.
- The ability to communicate information and ideas in writing so others will understand.
- The ability to communicate information and ideas in speaking so others will understand.
- The ability to speak clearly so others can understand you.
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Demonstrates the skills for problem sensitivity.
- The ability to apply general rules to specific problems to produce answers that make sense and apply deductive reasoning.
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and apply inductive reasoning.
- The ability to come up with unusual, unique and/or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Director, Account Management
Advanced managerial role – manages, perhaps through subordinate managers/supervisors, a major portion of the sales activities within the division with responsibility for results, including costs, methods and staffing. Establishes sales goals and objectives and delegates assignments to subordinates. Objectives are reviewed by senior management to determine success of operation. This role is involved in developing, modifying and executing company policies that affect immediate operations. Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements. Regularly interacts with senior management or executive levels on matters concerning several functional areas and/or customers. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship. This level requires the ability to communicate with all levels of management. Typically requires a minimum of 8 to 10 years management experience as well as strong experience in a sales related discipline
United States - Remote