Deskside Support Technician

July 20, 2021
Jacksonville, FL
Job Type


CorTech International has a growing Warehouse/Distribution Client in Jacksonville, FL that is growing and expanding its operations. They are seeking a Desktop Support Tech for a contract to hire position!

Work hours: 7am to 330 pm and a 3pm to 1130pm

• Troubleshoot and handle service issues, approvals, and installations in a timely manner
• Foster good customer relations and service at all times
• Monitor and maintain the knowledge database functionality to include tracking tickets issued, outstanding, completion time etc.
• Maintenance of IT equipment such as PC's, servers, networking equipment, label printers and bar code scanners.
• Troubleshooting and solving technical support issues both in an office and robotic warehouse environment.
• Responsible for tackling ongoing special projects such as, but not limited to, running cable, configuring stations, and installing access points, switches, and other pieces of network equipment
• Printer maintenance and support
• Troubleshooting WAN/LAN and wireless connectivity issues
• Desktop/Laptop image creation and management
• IP Phone setup and support
• Installation and support of Microsoft Office and other miscellaneous software applications
• Respond to help desk incoming calls and manage ticket queues
• IT inventory control
• Perform backup and create ghost images
• Provide daily reports
• Perform other duties assigned by management

QUALIFICATIONS AND skills of the Technical Support
• B.S. in IT or CS preferred; Certifications a plus but not required
• 2-4 years’ experience in technical support of PC's and networks in a Microsoft environment
• Experience with Widows Server 2008/20012, Hyper –V, IIS.
• Knowledge of active directory and domains.
• Knowledge of TCP/IP configurations.
• Knowledge of PHP, HTML, CSS, XML
• Ability to monitor network and servers.
• Strong planning & organizational skills required
• Proven ability and desire to rapidly understand ever-changing and new technology, and quickly become an “expert” in its use and the ability to effectively support it in a fast-paced environment.
• Must have excellent problem solving and analytical skills
• Demonstrated ability to work in a team environment
• Excellent time management and communication skills
• Responsible and reliable, with a strong work ethic and positive attitude.
• Ability to monitor network and servers.
• Requires the ability to lift up to 75lbs, bend, squat, reach, twist, climb a ladder, run a network cable and operate scissor lifts to access and repair equipment.
• The physical working environment will include both office space as well as warehouse facilities.

Drop files here browse files ...

Related Jobs

July 25, 2021
Clerical Assistant   Jacksonville, FL new
July 25, 2021
Customer Service Work from Home   Jacksonville, FL new
July 25, 2021
Certified Public Accountant   Atlanta, GA new
July 25, 2021
July 25, 2021