Customer Service Representive

November 10, 2020
Jacksonville, FL
Job Type


Seeking Customer Service Representatives for a temp-to-hire position in the Jacksonville, FL Area!

Primarily responsible for providing excellent customer service to our warranty clients. Take incoming calls using our Web Warranty/Web Claim program. Underwrite the claims for claim approvals and the distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards.

* Take incoming claim calls using Web Warranty/Web Claim Program
* Handle customer service questions or transfer call to appropriate numbers
* Underwrite claims for claims approval and the distribution of authorizations or sending out denial letters
* Follow-up with Service Centers for required claims information
* Handle ESC Resend Requests
* Run daily reports such as voicemail, web claims, etc.
* When required may send cleaning products to customers

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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