The Remote (at-home) CHANEL Customer Service Representative provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Representative assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The CHANEL Customer Service Representative assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service.
This position provides an opportunity for growth through the acquisition of additional skills. The Chanel Customer Service Representative begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.
What You’ll Do
- Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel
- Share enthusiasm for Chanel through “love and romance” of products
- Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
- Retain deep knowledge of Chanel’s products with the ability to convey features and benefits
- Thrive in an environment with high performance standards
- Communicate with clients and exhibit empathy
- Apply high-quality customer service guidelines and policies
- Ability to exercise independent judgment and discretion
- Embrace the commitment to customer service and nourish brand loyalty