Customer Service Representative (Level III)

September 6, 2019
Jacksonville, FL
Job Type


Customer Service Representative (Level III)

BCforward is seeking a highly motivated and experienced Customer Service Representative in Jacksonville (FL) 32246.

Expected Duration: 06+ Months Contract
Shift Hours: Monday - Thursday 08:30 AM - 06:30 PM

Job Description

  • Provides subject knowledge expertise to branch offices on the client Monthly and Tax Reporting statements through tutorial based phone calls.
  • Support outbound call campaigns
  • Participates in ad-hoc projects and specialty needs

Required skills

  • Must have experience in Customer Service and/or Financial Industry
  • Good verbal communication skills - ability to interact with various band levels
  • Demonstrate a "self-starter" behavior and a willingness to help others
  • Proven Flexibility/adaptability within a changing environment (multitasking, able to move quickly from task to task dealing with high volumes at a fast pace).
  • Well-developed organizational and analytical skills and decision-making skills to effectively manage risk.
  • Attention to detail, focus on quality, strong organization and time management.
  • Results/goal driven, self-starter with ability to manage tasks with limited supervision while functioning collaboratively as a part of a larger team.
  • Team player, ability to work cooperatively with others and embrace change with a positive approach.

Desired skills

  • Previous call center experience preferred
  • College degree preferred

Thank you for your time and consideration. If you are not interested, but you know someone who may be more of a fit for this position, feel free to pass along my information.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 92520 when responding to this ad.

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