Customer Service Representative
Long term project
Client: Fortune 500 (Banking Giant)
Role: Customer Service Representative
Project Location: Jacksonville, FL
Project Duration: 12 Months (Possibility of Extension)
- Handle customer service calls in order to resolve in the most satisfactory manner for all parties concerned.
- Calls are non-routine and require deviation from standard screens, scripts and procedures.
- May respond to faxes and emails. Must have the ability to communication effectively.
- Will be referencing account information to assist with questions and determine repayment options.
- Requires basic knowledge of the organization, products and/or services.
- Excellent communication and problem-solving skills.
- One year of customer service experience (includes retail, restaurant, etc).
- 1 years of financial industry or mortgage servicing experience is a great plus.
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Customer Service,Call Center