Customer Service Representative

Published
September 3, 2020
Location
Jacksonville, FL
Category
Job Type

Description

Job Description:

This role would be remote while we are in the work from home environment, but would not be considered permanently remote. You will need the following when working from home:

• Internet Service Provider at home (no public WiFi or Internet)


• Sufficient room to set up a laptop, monitors, keyboard and mouse


• Comfortable space to work for a full shift


• Quiet, private and SECURE space in which to work

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Calls,calling,call center,csr,call agent,call support,customer support,inbound,outbound

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