Customer Service Representative

Asphire Staffing
Published
June 29, 2020
Location
Jacksonville, FL
Category
Job Type

Description

Our Client, a Fortune 500 Financial Services Company, is looking for several individuals who are looking for an opportunity to gain experience in a corporate environment. This is an excellent opportunity to work in a large corporate organization to learn their corporate culture and service lines through an extensive paid training program.

Daily responsibilities

  • This is a non-sales position, however, there is an expectation that you will be receiving about 40-50 inbound calls per day and making a few outbound calls to follow up on missing information
  • Handle inbound  "First Notice Calls" from beneficiaries calling on behalf of Prudential Retirement policy holders
  • CSRs will initiate for death claims, assist with the completion of claims, and status calls for our clients retirement based customers
  • Maintain a professional and empathetic disposition when speaking to beneficiaries
  • Explain benefit coverage to beneficiaries 
  • Document and investigate claims from beginning to end 
  • Communicate with beneficiaries effectively and professionally
  • Offer World-Class customer service by providing complete and accurate information to clients in a multi-task, high-pressure environment that requires attention to detail 
  • Meet and exceed production, attendance, quality and service goals

Requirements

  • Professional Call Center Experience
  • Proven excellent attendance and punctuality 
  • Professional Demeanor: Demonstrating patience, composure, and customer service approach
  • Respond to difficult conversations with empathy and compassion
  • Solution oriented mindset and Decision-Making Skills
  • High School Diploma or GED Equivalent
  • Initiative: Demonstrate a "self-starter" behavior and a willingness to help others
  • Excellent verbal and written communication
  • Proficient with Microsoft Office Platforms
  • Ambition to be challenged and strive for success
  • Capability with building relationships
  • Ability to work effectively as a team member
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