Customer Service Representative

Rose International
June 18, 2020
Ponte Vedra Beach, FL
Job Type


Position Title: Customer Service Representative - Tech Support

Position Number: 341454

Location: Work at Home 99999

Position Type: Temporary

Required Skill Set:

Customer Service, Technical, Typing

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title – Customer service Representative – Tech Support
Location - Remote
Start Date – 6/28

Responsibilities :
• Troubleshoot equipment and system problems, while providing world class customer & technical support.
• Resolve customer inquiries, questions, issues and follow up.
• Appropriately communicate with upset customers to resolve their inquiries.
• Problem solve to determine why, how and what steps or procedures are required to help customers resolve issues on the first call.
• Enters data from customers into various software programs.
• Work under pressure, plan, meet deadlines and be accountable.
• Organizational skills, Technical expertise, Leadership and Time management.
• Participate in additional training courses when needed.
• Position will require inbound and outbound calls (if the call drops).

Requirements :
• Over 18 years of age
• Ability to type 30 wpm
• High School Graduate or GED
• Availability to work various shifts
• Proficiency with desktop computer system and Internet skills
• Proven oral & written communication skills
• Provide a professional and quiet workspace

Client Provides:
• iMac- Full set up
• Keyboard
• Mouse
• Headset
• Dial pad

You will need to provide:
• Dedicated landline
• Internet connection
• Quiet professional work space
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