CareersUSA, a leader in the staffing industry with over 39 years of experience, has another job opportunity for you:
Our Client is seeking a Remote Customer Service Professional in Jacksonville, FL.
Earn $15.50 per hour at this full-time, temp-to-hire position. Work Monday through Friday at various shifts. Candidate must have a flexible schedule. There will be 1 week of training during 1st shift hours.
- Receive inbound phone calls as well as respond to emails / faxes from providers
- Field and provide timely response to all daily inquiries from providers and collection staff regarding claim status
- Effectively communicate the billing process and timing expectations to the caller
- Communicate with other departments within the Company if needed to assist in resolving claim inquiry such as Accounting, Provider Relations and Account Management (Account Reps and Corporate Account Executives (CAE’s)
- Consistently meet Company customer support service and quality standards
- Consistently maintain the Total Agent Availability (TAA) goal monthly
- Understand Company's interdepartmental procedures, policies and comply with them
- Identify potential or existing system and/or procedural challenges and notify Supervisor and assist in resolution if needed
- Complete special projects or tasks as assigned by the Supervisor
- Other duties as assigned