CareersUSA, a leader in the staffing industry with over 39 years of experience, has another job opportunity for you:

Our Client is seeking a Remote Customer Service Professional in Jacksonville, FL.

Earn $15.50 per hour at this full-time, temp-to-hire position. Work Monday through Friday at various shifts. Candidate must have a flexible schedule. There will be 1 week of training during 1st shift hours.

Job Description:

• Receive inbound phone calls as well as respond to emails / faxes from providers
• Field and provide timely response to all daily inquiries from providers and collection staff regarding claim status
• Effectively communicate the billing process and timing expectations to the caller
• Communicate with other departments within the Company if needed to assist in resolving claim inquiry such as Accounting, Provider Relations and Account Management (Account Reps and Corporate Account Executives (CAE’s)
• Consistently meet Company customer support service and quality standards
• Consistently maintain the Total Agent Availability (TAA) goal monthly
• Understand Company's interdepartmental procedures, policies and comply with them
• Identify potential or existing system and/or procedural challenges and notify Supervisor and assist in resolution if needed
• Complete special projects or tasks as assigned by the Supervisor
• Other duties as assigned