Customer Service Professional – Remote

CareersUSA Inc.
Published
January 1, 2021
Location
Jacksonville, FL
Category
Job Type

Description

CareersUSA, a leader in the staffing industry with over 39 years of experience, has another job opportunity for you:

Our Client is seeking a Remote Customer Service Professional in Jacksonville, FL.

Earn $15.50 per hour at this full-time, temp-to-hire position. Work Monday through Friday at various shifts. Candidate must have a flexible schedule. There will be 1 week of training during 1st shift hours.

Job Description:

  • Receive inbound phone calls as well as respond to emails / faxes from providers
  • Field and provide timely response to all daily inquiries from providers and collection staff regarding claim status
  • Effectively communicate the billing process and timing expectations to the caller
  • Communicate with other departments within the Company if needed to assist in resolving claim inquiry such as Accounting, Provider Relations and Account Management (Account Reps and Corporate Account Executives (CAE’s)
  • Consistently meet Company customer support service and quality standards
  • Consistently maintain the Total Agent Availability (TAA) goal monthly
  • Understand Company's interdepartmental procedures, policies and comply with them
  • Identify potential or existing system and/or procedural challenges and notify Supervisor and assist in resolution if needed
  • Complete special projects or tasks as assigned by the Supervisor
  • Other duties as assigned
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