Customer Service Associate 1

September 3, 2020
Jacksonville, FL
Job Type


Position Type :

Full time
Type Of Hire :

Experienced (relevant combo of work and education)
Education Desired :

General Equivalency Diploma
Travel Percentage :

Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

OurJacksonville BaymeadowsCall Center Team primarily provides customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide services and support.

What you will be doing
You will be providing excellent customer service via phone and virtual chat solutions regarding issues faced by credit and debit card holders. You will handle customer inquiries and resolve simple and basic support issues.

u2022 Addressing a high volume of inbound calls
u2022 Track and document inbound support requests
u2022 Follow up on escalated issues with coaching to learn appropriate solutions
u2022 Work schedules include one weekend day & one weekday off

*THIS POSITION IS SCHEDULED TO START MONDAY, OCTOBER 12, 2020.* Mandatory/paid training will be held Monday - Friday6:00 am - 3:00 pm for 4 weeks. Your permanent schedule will be 1st or 2nd shift (start time can range from 7:00 am - 3:00 pm) n which you will have1 weekday and 1 weekend day off. Schedule flexibility is a MUST.

What you bring:
u2022 High school diploma or GED required
u2022 Prior call center and/or banking experience preferred
u2022 Excellent customer service skills (verbal and written) that foster customer satisfaction
u2022 Intermediate computer navigation and operation skills
u2022 Ability to work independently and in a team environment

What we offer you
u2022 Attractive benefits including employer sponsored medical, dental and vision coverage
u2022 Competitive compensation and benefit package
u2022 Great work spaces with dedicated and motivated colleagues
u2022 Career advancement opportunities

Entry level role. Basic skills with moderate level of proficiency. Generally performs a high volume of basic customer service inquires about FIS' products and services by following standard scripts and procedures. Works under close supervision without latitude for independent judgment. Consults with senior peers and team leads on non-complex issues to learn through experience. Typically requires six months or more experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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