Client Support Manager

Published
August 7, 2019
Location
Orange Park, FL
Category
Job Type

Description

Description

SHIFT: Work From Home

SCHEDULE: Full-time

Parallon's Mission: 
We serve and enable those who care for and improve human life in their communities. 

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

The Client Support Manager provides oversight, measurement, and analysis of feedback provided by credentialing processing center’s customers to advance credentialing process improvement. As the Client Support Manager at our Orange Park credentialing center, you will be responsible for driving communication, providing education and support to entities serviced by the center while working closely with client Medical Staff Offices to ensure compliance with credentialing standards, processes and technologies.  As a leader, you may recommend resources needed by the department and may participate in the selection of outside services.  You will serve as a key promoter of the credentialing processing center, which strives to meet and exceed the needs of its internal and external customers.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES:

  • Organization – proactively prioritizes needs and effectively manages resources

  • Communication – communicates clearly and concisely

  • Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

  • Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

  • Tactical execution – oversees the development, deployment, and direction of complex programs and processes

  • Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures, and systems

  • PC Skills – demonstrates proficiency in Microsoft Office (Excel, Access, Word) applications and other as required

  • Financial management – applies tools and processes to successfully manage the budget

  • Project Management – assesses work activities and allocates resources appropriately

  • Credentialing & Privileging technical skills – extensive credentialing process and primary source verification knowledge

  • Travel at 35% for Division meetings/presentations and training

EDUCATION:

  • BA/BS degree preferred

     

EXPERIENCE:

  • At least 2 years in credentialing and/or client support activities required, centralized credentialing/primary source verification office experience preferred.  Experience with Credentialing Accreditation by Joint Commission, AAAHC, and/or National Committee for Quality Assurance preferred.

  • Detailed working knowledge of the health care and credentialing industry, including medical-legal issues and laws, regulatory agencies, and other national standards preferred.  

CERTIFICATE/LICENSE - NAMSS certified at CPMSM level preferred 

REMOTE:  

This position may be considered for home based work.  In the event the position is deemed home based, the employee must meet the requirements of this job description and the requirements outlined in the work from home policy.  If this job description and the work from home policy have differing requirements, the requirements of the home based policy will supersede the requirements of this job description for home based employees.

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