Client Engagement Representative

ESS Education
November 13, 2020
Jacksonville, FL
Job Type


Do you enjoy talking with people, problem-solving and a fast-paced environment? Then our Client Engagement Representative role may be the right career choice for you!

ESS, a leader in Educational Management Services, is currently seeking a Client Service Representatives in our Jacksonville, Florida office. The successful candidate will be responsible for providing exceptional service, telephone and email support to our partnering school districts. The rapid growth and expansion of our business is causing a need for a new generation of Client Service Representatives to provide world-class services to our clients.

Key Responsibilities:

  • Acting as a liaison between school district administration and our organization
  • Directing and controlling the fulfillment of substitute teacher and paraprofessional assignments
  • Daily communication with clients to facilitate positive client relations and resolution of client concerns, responding to calls and emails within the designated time frame
  • Working with our substitute automated management system
  • Updating and manipulating data
  • Building a team environment
  • Compiling reports for designated client contacts
  • Must be proficient in English (speaking, reading writing).

An ideal candidate will have the following:

  • A minimum of 1-year customer service experience preferred
  • Excellent oral and written communication skills
  • Ability to thrive in a fast-paced, rapidly changing environment
  • Demonstrate a high level of accuracy in data entry and excel
  • Positive attitude and ability to work well within a team environment
  • Proficiency in Microsoft Office Word and Excel
  • Excellent oral and written communications skills
  • Strong interpersonal skills and the ability to work in a team environment

Work Schedule

Our Client Service department is open Monday-Thursday 6:00AM-6:00PM and Friday 6:00AM-5:00PM. Full-time Shifts are available.

Learn how to get hired with ESS:

About ESS

As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, school aides, and other school support staff. With more than 700 school district partners throughout the US, ESS supports the education of more than 2.5 million students every day. We provide our employees the ability to work in school districts across the country in addition to benefits, comprehensive training, flexible work schedules, and professional development. Visit to learn more and help to improve education for every student, every day.

ESS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.


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