A career at
Citizens is unlike a career at any other insurance company, because Citizens is
unlike any other insurance company. If you are looking for an opportunity in
which you can stretch to your full potential, expand your knowledge and grow
your career, you have found it.
a place to make your mark? Every great team depends on the individual
contributions of its members; the skills, talents and the passion that each and
every team member brings. At Citizens, we’re interested in building a workforce
of top achievers committed to our company’s success – and their own. Our
company values the knowledge that comes from experienced individuals with a
variety of backgrounds, in or out of insurance.
Property Insurance Corporation was created by the Florida Legislature in August
2002 as a not-for-profit, tax-exempt, government entity. Our Mission is to
provide property insurance protection in Florida to those who are, in good
faith, unable to obtain coverage through the private market while also
providing the utmost in customer service. Our Values are Public Service,
Integrity, Respect, Responsiveness and Sound Judgment. We strive to not only
provide affordable insurance products and services but also to provide sound
financial responsibility to the Citizens of Florida.
Citizens, employees do more than live up to their potential – they exceed it.
So what are you waiting for? Come discover the career you never expected – at
POSITION SUMMARY: This position is responsible for the
direct supervision and accountability of internal, external and/or contracted
staff for the investigation, adjustment and settlement of claims and/or the
assessment of claim performance. Additionally, may be required to provide oversight
to the multiple claims workflows and processes, conduct open and closed file
reviews, mentor, train, and participate in the direct handling of claims to
ensure compliance with company policies and objectives.
ESSENTIAL FUNCTIONS: THE FOLLOWING ARE
THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE
NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND
Facilitates a work environment that
fosters and supports ethical decision-making and actions by motivating,
promoting and modeling ethical behavior, as well as executing job
responsibilities in accordance with Citizens core values, ethics and
information protection policies.
Responsible for managing claim
personnel to include hiring, training, performance assessment, planning and
delegation of work load, coaching and motivating to improve quality and
quantity of work performed.
Conducts audits of the claims
process to include coverage analysis, investigation, valuation, scope,
estimate, reserving and the accurate disposition of claims.
Communicates effectively with
agents, policyholders, Claims Unit personnel, External and Internal
Ability to manage and adjust claims
in accordance with Citizens Best Practices and Estimating Guidelines including
proficiency with the electronic estimating system and management applications.
Completes field reinspections of
vendor or employee claims to ensure proper claim handling and compliance with
Assists in the coordination of
vendor involvement in all current claims models. Participates in training
and/or mentoring of internal, external and/or contracted staff.
Develops, analyzes and reports
metrics useful in measuring team performance as well as the effectiveness of
the claims operations.
Participates in workload surges
and/or catastrophe response as needed, to include mandated overtime during specified
catastrophic events. May assist other Business Units as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge to interpret and
apply laws, rules, regulations, policies and procedures, and department
operational guidelines in daily functions.
Ability to recognize problematic
situations and put into effect creative solutions.
Demonstrates leadership and
Ability to coordinate large, diverse
teams of adjusters, attorneys, consultants and/or experts.
Ability to exercise independent
judgment and be self-motivated
Strong analytical, organizational, negotiation
and communication skills.
Ability to plan, prioritize
workload, organize and coordinate multiple tasks and projects.
Ability to work independently,
multi-task and adapt to frequent priority changes.
Advanced proficiency in Microsoft
Word, Excel, and Outlook.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Business
Administration or related field with skills transferable to insurance OR 4
years of relevant experience OR a combination of college education and relevant
work experience equivalent to 4 years.
2 or more years of supervisor/managerial
experience or experience leading complex projects or teams.
Within 90 days of hire, a valid,
active and appropriate Florida Adjuster license and Appointment will be
required and maintained, as a condition of continued employment.
5 or more years of experience
relating to P&C claims (Personal&Commercial) to include
JD with 1 year of adjusting
experience OR the designation of Chartered Property Casualty Underwriter (CPCU)
JD, licensed to
practice law in Florida and in good standing with The Florida Bar, is exempt
from adjuster licensure at hire and has either:
6 months adjusting experience OR 6
or more months of insurance claims litigation experience OR the CPCU
7 or more years of experience
relating to P&C claims (Personal & Commercial).
4 or more years of supervisory
experience with two (2) or more of those years relating to insurance.
Strong knowledge of Florida P&C
Insurance marketplace including matters of coverage, damage assessment, legal
climate and claims law.
Active Florida Adjuster license (620
Industry designations and/or
This position requires the ability to sit for long periods
of time, hear and converse over the telephone, and key frequently on a
computer. Must be mobile, operate a motor vehicle, climb roofs and work in a
highly energetic and flexible work environment. Position may require periodic
overnight travel including lengthy catastrophe response.
Citizens offers a competitive annual salary
commensurate with experience, and an excellent benefits package including
retirement savings with an 8% company match, medical, dental, group life, long
and short term disability and professional development opportunities.
In addition to a
competitive salary, Citizens offers its employees an outstanding total rewards
plan with an 8 percent company match
Medical, dental and
group life insurance
Paid time off:
vacation, sick and holiday leave
leadership development opportunities
assistance (where applicable)
Casual dress and
Citizens is proud to be an Equal Opportunity