Claims Manager – Commercial Claims

Citizens Property Insurance Corporation
Published
October 12, 2019
Location
Jacksonville, FL
Category
Job Type

Description

A career at
Citizens is unlike a career at any other insurance company, because Citizens is
unlike any other insurance company. If you are looking for an opportunity in
which you can stretch to your full potential, expand your knowledge and grow
your career, you have found it.  

Searching for
a place to make your mark? Every great team depends on the individual
contributions of its members; the skills, talents and the passion that each and
every team member brings. At Citizens, we’re interested in building a workforce
of top achievers committed to our company’s success – and their own. Our
company values the knowledge that comes from experienced individuals with a
variety of backgrounds, in or out of insurance.

Citizens
Property Insurance Corporation was created by the Florida Legislature in August
2002 as a not-for-profit, tax-exempt, government entity. Our Mission is to
provide property insurance protection in Florida to those who are, in good
faith, unable to obtain coverage through the private market while also
providing the utmost in customer service. Our Values are Public Service,
Integrity, Respect, Responsiveness and Sound Judgment. We strive to not only
provide affordable insurance products and services but also to provide sound
financial responsibility to the Citizens of Florida.

At
Citizens, employees do more than live up to their potential – they exceed it.
So what are you waiting for? Come discover the career you never expected – at
Citizens.

POSITION SUMMARY: This position is responsible for the
direct supervision and accountability of internal, external and/or contracted
staff for the investigation, adjustment and settlement of claims and/or the
assessment of claim performance. Additionally, may be required to provide oversight
to the multiple claims workflows and processes, conduct open and closed file
reviews, mentor, train, and participate in the direct handling of claims to
ensure compliance with company policies and objectives.

ESSENTIAL FUNCTIONS: THE FOLLOWING ARE
THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE
NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND
SKILLS REQUIRED.

  • Facilitates a work environment that
    fosters and supports ethical decision-making and actions by motivating,
    promoting and modeling ethical behavior, as well as executing job
    responsibilities in accordance with Citizens core values, ethics and
    information protection policies.

  • Responsible for managing claim
    personnel to include hiring, training, performance assessment, planning and
    delegation of work load, coaching and motivating to improve quality and
    quantity of work performed.

  • Conducts audits of the claims
    process to include coverage analysis, investigation, valuation, scope,
    estimate, reserving and the accurate disposition of claims.

  • Communicates effectively with
    agents, policyholders, Claims Unit personnel, External and Internal
    Stakeholders.

  • Ability to manage and adjust claims
    in accordance with Citizens Best Practices and Estimating Guidelines including
    proficiency with the electronic estimating system and management applications.

  • Completes field reinspections of
    vendor or employee claims to ensure proper claim handling and compliance with
    company procedures.

  • Assists in the coordination of
    vendor involvement in all current claims models. Participates in training
    and/or mentoring of internal, external and/or contracted staff.

  • Develops, analyzes and reports
    metrics useful in measuring team performance as well as the effectiveness of
    the claims operations.

  • Participates in workload surges
    and/or catastrophe response as needed, to include mandated overtime during specified
    catastrophic events. May assist other Business Units as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:  

  • Working knowledge to interpret and
    apply laws, rules, regulations, policies and procedures, and department
    operational guidelines in daily functions.

  • Ability to recognize problematic
    situations and put into effect creative solutions.

  • Demonstrates leadership and
    managerial skills.

  • Ability to coordinate large, diverse
    teams of adjusters, attorneys, consultants and/or experts.

  • Ability to exercise independent
    judgment and be self-motivated

  • Strong analytical, organizational, negotiation
    and communication skills.

  • Ability to plan, prioritize
    workload, organize and coordinate multiple tasks and projects.

  • Ability to work independently,
    multi-task and adapt to frequent priority changes.

  • Advanced proficiency in Microsoft
    Word, Excel, and Outlook.

  • . REQUIRED
    EDUCATION AND EXPERIENCE:  

  • Bachelor’s degree in Business
    Administration or related field with skills transferable to insurance OR 4
    years of relevant experience OR a combination of college education and relevant
    work experience equivalent to 4 years.

  • 2 or more years of supervisor/managerial
    experience or experience leading complex projects or teams.

  • Within 90 days of hire, a valid,
    active and appropriate Florida Adjuster license and Appointment will be
    required and maintained, as a condition of continued employment.  

AND  

  • 5 or more years of experience
    relating to P&C claims (Personal&Commercial) to include 

OR 

  • JD with 1 year of adjusting
    experience OR the designation of Chartered Property Casualty Underwriter (CPCU) 

OR  

  • JD, licensed to
    practice law in Florida and in good standing with The Florida Bar, is exempt
    from adjuster licensure at hire and has either:

  • 6 months adjusting experience OR 6
    or more months of insurance claims litigation experience OR the CPCU
    designation 

PREFERRED QUALIFICATIONS:  

  • 7 or more years of experience
    relating to P&C claims (Personal & Commercial).

  • 4 or more years of supervisory
    experience with two (2) or more of those years relating to insurance.

  • Strong knowledge of Florida P&C
    Insurance marketplace including matters of coverage, damage assessment, legal
    climate and claims law.

  • Active Florida Adjuster license (620
    or 644).

  • Industry designations and/or
    certifications.

  • Xactimate proficiency. 

PHYSICAL REQUIREMENTS:

This position requires the ability to sit for long periods
of time, hear and converse over the telephone, and key frequently on a
computer. Must be mobile, operate a motor vehicle, climb roofs and work in a
highly energetic and flexible work environment. Position may require periodic
overnight travel including lengthy catastrophe response.

Citizens offers a competitive annual salary
commensurate with experience, and an excellent benefits package including
retirement savings with an 8% company match, medical, dental, group life, long
and short term disability and professional development opportunities.

In addition to a
competitive salary, Citizens offers its employees an outstanding total rewards
package, including:

  • Retirement savings
    plan with an 8 percent company match

  • Medical, dental and
    group life insurance

  • Paid time off:
    vacation, sick and holiday leave

  • Tuition
    reimbursement

  • Professional and
    leadership development opportunities

  • Flexible work
    schedule

  • On-site wellness
    activities

  • Employee recognition
    programs

  • Relocation
    assistance (where applicable)

  • Community and
    volunteering opportunities

  • Casual dress and
    more

    Citizens is proud to be an Equal Opportunity
    Employer.

#LI-MT1

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