Care Manager, Telephonic Nurse 2

The Judge Group
November 26, 2021
Atlanta, GA
Job Type


Location: REMOTE
Description:                                   We are currently sourcing for a

                                 Telephonic Nurse Case Manager 

                                       FULLY REMOTE WORK 

Remote/Work From Home; Shift: (8AM – 8PM – Flexible Hours Depending on Time-Zone)
Possibly a few Saturday's per month. 
  • Must Have Minimum 3 Years RN Experience – Preferably with Adult/Geriatric Patient Population*
  • Must Have Active Compact/Multistate License with No Disciplinary Actions*
  • Case Managers Accepted*

The RN Care Manager in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Our Care Managers work assignments that are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Care Manager must have experience and understanding to employ a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues, identifies and resolves barriers that hinder effective care, and ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. 

Job Overview:
  • The company is dedicated to helping adults remain independent in their homes. Our nurses are titled Care Managers, because our case management services are centered on the person rather than the condition. 
  • We contact members with multiple chronic conditions as well as financial and functional barriers in order to assist them in achieving and maintaining optimum health. 
  • We provide telephonic outreach to assess and support their health, offering education, identifying resources, and helping remove barriers to achieving health and independence, while using a multidisciplinary team. 
  • All of our RN Care Managers are work at home associates, working from a dedicated home office space. 
  • Work at home care managers are responsible for meeting quality and productivity measures daily and maintaining working home internet at all time with demonstrated advanced communication and interpersonal skills.
Telephonically assess Medicare, Medicaid, Commercial, and/or and Group Account members in seven domains of functioning
Evaluate member needs and requirements to achieve and/or maintain optimal wellness state
Guide members and their families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
Assess member’s physical, environmental and psycho-social health issues and work in collaboration with a multi-disciplinary team, employing a variety of strategies/techniques to manage appropriately and provide timely intervention

Required Qualifications:
  • Active Registered Nurse (R.N.) license with no disciplinary action.
  • Hold an active Compact nursing license- must have prior to applying for the role
  • Seasoned professional nurse with a minimum of three years of clinical nursing experience.
  • Demonstrated clinical knowledge and expertise as evidenced by providing intervention to manage a variety chronic conditions, including development and implementation of individualized care planning.
  • Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems, utilizing dual computer monitors.
  • Provide autonomous decision making, troubleshooting and problem solving related to periodic system issues.
  • Experience with Microsoft and Excel.
  • Proficient typing and computer navigation skills.
  • Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.
  • Effective communication and interpersonal skills.
  • Effective problem solving and appropriate application of clinical knowledge
  • Must have a separate room with a locked door that can be used as a home-office to ensure you and your members have absolute and continuous privacy while you work.
  • Must possess advanced telephonic and virtual communication skills.
  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance is 25 MBS Downstream/ 10 MBS Up-Stream. A hard wired connection is required
  • Able to work 40 hours per week between the hours of 8am-8pm EST with occasional Saturdays. Work schedule to be determined after offer is made and is in EST time.
  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test
Preferred Qualifications
  • Bachelor’s (BSN) or Master’s (MSN) degree in nursing or equivalent.
  • Previous adult chronic conditions care management.
  • Previous experience in care management.
  • Knowledge of complex care management and care management principles.
  • Experience with motivational interviewing.
  • Experience with MCG or CMS guidelines, assessment and documentation practice.
  • Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing.
  • Case management certification.
Please submit your resumes directly to Matt Mabry at [Click Here to Email Your Resumé] or text inquires or questions to (484) 585-4078. Please reference # 780609 in your subject line. 
I look forward to seeing your resume and scheduling a quick chat to discuss the opportunity. 

Contact: [Click Here to Email Your Resumé]

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