Call Center Mortgage Account Executive

Plaza Home Mortgage
March 17, 2021
Jacksonville, FL
Job Type


Plaza Home Mortgage, Inc ., a national wholesale and correspondent mortgage company headquartered in San Diego, California, has a full-time opportunity for an Inside Account Executive for our Jacksonville, Florida Wholesale Division .

Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reve rse residential mortgages. Headquartered in San Diego, California, Plaza maintains a network of Operations Centers and employs mortgage associates nationwide. Plaza is dedicated to building quality, long-term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.

The Inside Account Executive is responsible for the solicitation of new business for the company, development of marketing materials, and recommending the approval of new brokers to the wholesale manager. Inside Account Executives also maintain existing relationships with wholesale broker production sources.

Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager. Job duties may change as required by needs of company. Must complete all required industry and compliance training as required by Plaza Home Mortgage.

  • Add value to the broker client base through thorough knowledge of Plaza’s products and
    underwriting guidelines – which includes Conventional, FHA & VA.
  • Answer client questions and respond to loan status inquiries during processing.
  • Provide training of company policies and procedures, as well as current regulatory
  • Maintain familiarity with the applicable state licensing requirements.
  • Commitment to visit accounts daily while working a minimum 40 hour work week.
  • Take application from wholesale source clients for client approval by Plaza.
  • Answer client questions and respond to loan status inquiries during processing.
  • Assist in the development of new marketing materials and distribute materials to
    existing and prospective client base.
  • Conduct on-site inspections of client’s premises and gather all applicable financials,
    resumes, licenses, and contract documentation for submission to senior management.
  • Maintain contact with client base on a daily basis to solicit new business and request
    new loan lock-ins.
  • Monitor company’s computer-based register on a daily basis for prompt cancellation of
    dead files and timely delivery of live files.
  • Provide training and conduct informational meetings for the client base.
  • Establish controls to track monthly rates, lock-ins, client contacts, monies due on
    extended locks, and other information as required.
  • Update lock-in file and purge cancellations and expired locks daily.
  • Update rate line information and fax information to clients at least daily.

An Account Executive shall not engage in the following loan origination activities. (Please note that the activities described below that define what constitutes a “loan originator” are broader than the one under state loan originator licensing laws because Congress chose to use broader language in the Truth in Lending Act’s definition.)
An Account Executive shall not:

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