Business Process / Agile Lead

October 18, 2020
Jacksonville, FL
Job Type


Position Type :

Full time
Type Of Hire :

Experienced (relevant combo of work and education)
Education Desired :

Bachelor of Business Administration
Travel Percentage :

Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team
Banking partners can provide solutions to help optimize cash flow and maximize profitability. Banks can bring trusted advice and technology to meet the wants and needs of any business. FIS offers the solution certainty to deliver strategic end-to-end modern solutions to banks, in a way that enables them to build easy to buy, easy to use services for its small business and large corporate customers

What you will be doing:

u2022 Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
u2022 Responsible for most complex business and systems process analysis, design and simulation.
u2022 Diagrams and evaluates existing processes.
u2022 Organizes, leads and facilitates cross-functional project teams.
u2022 Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
u2022 Recommends and facilitates quality improvement efforts.
u2022 Collects data to identify root cause of problems.
u2022 Measures performance against process requirements.
u2022 Aligns improvement to performance shortfalls.
u2022 Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
u2022 May deliver presentations and training courses including measurement, analysis, improvement and control.
u2022 Surveys and analyzes best practices for techniques and processes.
u2022 May lead re-engineering team and act as project manager.
u2022 Communicates team progress.
u2022 Performs cost and benefit analyses.
u2022 Other related duties assigned as needed.

What you bring:
Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.

u2022 Broad knowledge of FIS' products and services, business practices and processes
u2022 Requires highest level understanding of organization's business systems and industry requirements
u2022 In-depth knowledge of financial services industry practices, regulations and processes
u2022 Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
u2022 Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering
u2022 Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
u2022 Proficiency in quality management methods, tools and technologies
u2022 Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
u2022 Excellent training/presentation skills to educate the organization on new or updated processes
u2022 Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
u2022 Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
u2022 Ability to persuade and influence others on the best approach to take
u2022 Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
u2022 Is resourceful and proactive in gathering information and sharing ideas

Preferred Knowledge and Experience:

  • Self-starter able to support program deliverables and be responsible for managing activities to conclusion.
  • Project and client facing experience in implementing financial institution software.
  • Strong understanding of project timeline management and tracking risks, issues and dependencies for the outlined tasks.
  • Strong knowledge of Agile methodology and tools used in support sprint / incremental delivery.
  • Overall project management skills such as negotiation, collaboration, time management, team management, financial reporting and problem solving

What we offer you

  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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