RESPONSIBILITIES Kforce has a client in Jacksonville, FL that is seeking a Business Analyst (Touchpoint Sales) to join their team remotely. This position will be supporting TouchPoint Sales and Service. Essential Functions Business Analyst serves as a senior technical contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems Provides technical consulting on complex projects Works individually or within a team on technology business consulting projects to meet specific client requirements As a Business Analyst, you will serve as liaison between end-users and consultants during IT and technology consulting projects Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms andor applications Defines product scope, objectives, and requirements Defines specifications and data models for product development and testing Creates detailed specifications from which programs will be written Business Analyst analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures Devises andor modifies processes and procedures to achieve greater efficiencies and to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results Assesses available technologies and recommend solutions to consulting team Writes test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained REQUIREMENTS A Bachelor's or Master's degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience Experience serving as a liaison between end-user and technical resources Ability to write andor update design and application flow documentation Prior experience writing test plans and test cases to ensure application enhancements meet client needs and that application integrity is maintained Experience conducting a variety of tests such as system, integration, readiness, and acceptance tests Excellent customer service skills including verbal and written communication to both technical and non-technical audiences Excellent analytical, problem solving, interpersonal, team, negotiation, and time management skills Is resourceful and proactive in gathering information and sharing ideas Nice to have qualifications TouchPoint Sales and Service experience would be nice, but recognize it is unlikely Prior experience in banking industry Role Work schedule 830 AM to 5 PM, Monday through Friday Interview process One step interview Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.