Business Analyst II

January 6, 2022
Jacksonville, FL
Job Type


Number of Resources Required

Job Title of Needed Resource
Business Analyst II

High Level Project Description
Gather requirements, implement systems and system changes, and provide warranty support for systems including a transportation management system (TMS).

Scope of Responsibility

  • Gather and document technical and non-technical requirements from business members at all levels
  • Track and report on progress of tasks and projects assigned
  • Perform system configurations
  • Document and conduct Unit testing
  • Support QA and UAT testing
  • Provide warranty support of new implementations
  • Build and maintain positive working relationships with technical and business resources

Min Years of Experience

Onsite / Remote
Onsite / Remote due to COVID

Mandatory Skills Needed:

  • Strong in business requirements gathering and documentation creation.
  • Conduct and document unit testing and support UAT sessions. Please note that this is NOT a QA tester analyst position.
  • Perform Transportation Management System (TMS) upgrades, configurations, and customizations including planning and scheduling, implementation testing, and coordination.
  • Ability to communicate effectively verbally and in writing, including the ability to convey technical information to technical and non-technical users.
  • Positive attitude to learn, grow and must be a team player

Desirable Skills:
Transportation management system implementation background

SQL background

Understanding of system integrations


  • Participate in technical research and development to enable continuing innovation within the systems domain. May also participate in designing, developing, modifying, adapting and/or implementing moderately complex short- and long-term solutions to IT needs through new and existing systems, software and hardware, under general direction and instruction.
  • Determine and document end-user requirements for system modifications and new functionality in the form of user stories, a Business Requirements Document (BRD) or the equivalent based on project need.
  • Create direct channels of communication to application developers that get the job done without managerial interjection in a timely fashion.
  • Conduct and document unit testing cases and results for turn over to QA resources when necessary.
  • Perform system upgrades, configuration and customizations including planning and scheduling, implementation testing, and coordination.
  • Partner with other technical teams to identify and understand problems with external system integrations and develop solutions to resolve them.
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