Bilingual Dispatch / Operations Manager – Jacksonville, FL

Real Floors
January 13, 2022
Jacksonville, FL
Job Type


TITLE:            Bilingual Dispatch / Operations Manager (Subcontractors)
LOCATION:   Jacksonville, FL
HOURS:         M - F (Daytime), some partial Saturdays as needed (seasonal)
COMPANY:    A Top Workplace for 8 years in a row!
WE'RE GROWING AGAIN!!  JACKSONVILLE - HERE WE COME!!  We have a ground floor opportunity for a BILINGUAL (English & Spanish) DISPATCH MANAGER / OPERATIONS MANAGER to build and oversee a team of flooring installation subcontractors in our new Jacksonville branch. Our company has been recognized as a Top Workplace for 8 years in a row! We have a strong, positive, family-like culture, we highly value our employees, and we provide amazing benefits!
Real Floors the leading wholesale flooring specialist in the Southeast --- we provide flooring installation services to the multi-family industry (apartments, student housing).  This position will initially focus on recruiting flooring installers (subcontractors), assigning work orders to them, and providing phone support/troubleshooting as needed. As our business grows, you will hire, train and manage a team of bilingual Operations Associates. ** Must be fluent in English and Spanish! **
To be successful in this role:
  • You are fluent in both English and Spanish (spoken and written)
  • You are an effective, positive, personable and well-respected manager with 2+ years of experience managing direct reports.
  • You're internally driven to get the job done -- and energize your team to do so,  too!
  • You're a high energy self-starter who thrives in a fast-paced environment.
  • You are motivated by being able to directly impact the company's success.
  • You interact well with subcontractors and use a positive approach to motivate them to do their best work.
  • You can be tough when needed, without alienating people.
  • You enjoy helping your team develop into better employees, and gain personal satisfaction in leading their efforts and contributions.
  • Effective management, development and support of your team
  • Assignment of work orders to subcontracted flooring installers, and overall management and coordination of assigned projects
  • Confirm that required paperwork is submitted daily by subcontractors
  • Manage required data entry tasks
  • Ensure subcontractor insurance requirements are met and maintained
  • Ensure warranties are completed daily
  • On-going communication and collaboration with internal departments
  • Creation and implementation of recruitment strategy to build our subcontractor pool
  • Conduct performance reviews of team members
  • In partnership with HR, take timely and appropriate steps to address disciplinary issues, participate in new employee search process, etc.
  • Other duties as assigned
  • Required - Bilingual fluency in English and Spanish (spoken and written)
  • 2+ years of prior supervisory / managerial experience of direct reports
  • 2+ years of prior experience assigning work to and directing subcontractors in the flooring, construction, HVAC, plumbing or similar industry
  • 2+ years of experience recruiting subcontractors (preferred)
  • Strong interpersonal, organizational, multi-tasking and problem-solving skills
  • Ability to quickly learn and effectively use new computer systems
  • Experience using computer-based business tools (Word, Excel, Gmail, etc.)
  • Prior experience as a flooring installer is a plus, but is not required
  • Paid holidays
  • Paid Time Off (PTO) 
  • FREE Life Insurance
  • FREE Disability Insurance
  • Health Insurance - Company pays most of the cost of your health insurance!
  • Affordable Dental & Vision Care insurance options
  • 401(k) Retirement Plan + GENEROUS company match
  • Fitness Membership Reimbursement
  • Annual Bonus Potential
  • Employee Discount Purchase Plan
  • Employee Referral Bonus Program
  • More!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
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