AVP, Data Management and Operations Lead

November 20, 2021
Jacksonville, FL
Job Type


CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.


This individual works within the team of Data & IT operations at CIT, that owns and performs all support activities to large set of applications. A team player who takes up below responsibilities:

* Ensures daily and monthly operational processes run successfully

* Resolves incidents for issues arise in production processes with relevant urgency
* Escalates incidents and assign appropriate Priority levels
* Works with offshore contractors in all support activities. Coordinates shift times with onsite & offshore team as required part of job
* Effectively communicates with data consumers on potential SLA impacts due to production failures
* Track and complete Problem tickets from incidents. Work with Incident and Problem management teams. Perform root cause analysis (RCA) of the issues
* Proactively identifies operational inefficiencies and works on solutions. Work with data consumer teams and development team to design solutions to increase operational efficiencies
* Monitors applications level controls and reconciliations
* Participates in Audits to demonstrate data movements are meeting the defined rules and standards
* Identifies creative, technology-based opportunities to improve service levels and reduce costs with solution teams and data consumers
* The individual participates in Disaster Recovery, ACLC activities. Represents applications under the organization to complete required tasks
* Will demonstrate the understanding of concepts of ITIL/ITSM best practices on IT operations
* Works on BAU activities that require working on development tasks. This requires working with development team at some capacity to manage the work load within the organization
* Becomes part of a large team spread across different geographical locations, working at different timezones.
* Manages offshore coordination
* Trains in required toolset to perform job functions
* Works on periodic infrastructure and technology upgrades of the tools in use
* Adheres to CIT architecture, design methodologies and best practices in support and development


* 7+ years of experience in Data Management and Business Intelligence with a minimum of 3 years in supporting IT & Data operations- technology
* 5+ years or relevant technology development and IT operations experience
* Strong analytical and critical thinking skills, issue resolution skills, with ability to understand inter-dependencies of multiple information systems
* Working experience in the area of Business Intelligence and analytics, with special focus on supporting data movement, Data Hubs, Data Marts, Data Warehouse and Data Virtualization environments
* Strong problem solving skill with the ability to analyze and break down a problem to identify root cause
* Strong background and working experience in IT Service Management (ITSM certification preferred)
* SQL (MS SQL Server 2014 or later), Oracle 12g, ETL (SSIS, SSRS), SSAS, Denodo (Virtualization), Python, Java, C# skills
* Strong leadership and communication skills
* Knowledge of Loan, Lease, Treasury, Factoring, Risk and Banking (Mortgage, Deposits etc.) systems
* Familiar with Data Governance concepts and application on Data management support activities
* Experience with BI and reporting tool is preferred (Tableu, Business Objects, Power BI, OBIEE, SSRS, Qlik)
* Experienced working with teams location across different timezones and geographical locations
* Bachelor's degree. Preferably in Computer Science, Mathematics, Engineering or related field

CIT is committed to Equal Employment Opportunity. It is CIT's policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here:

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