Associate-Facing Payments Product Manager in Retail Transformation

Bank of America
Published
September 18, 2022
Location
Jacksonville, FL
Category
Retail  
Job Type

Description

Associate-Facing Payments Product Manager in Retail Transformation

Charlotte, North Carolina;Belfast, Maine; Jacksonville, Florida; Phoenix, Arizona; Richmond, Virginia; Fort Worth, Texas; New York, New York; Boston, Massachusetts; Tampa, Florida; Pennington, New Jersey; Newark, Delaware

Job Description:

The Retail Transformation Associate-Facing Payments Product Manager will work directly for the Associate-Facing Solutions Executive in Retail Transformation to drive large key strategic initiatives and execute on business/strategic initiatives on the desktop platform across the Retail organization. Priorities will include supporting multiple strategic payments programs that will influence exceptional client service and platforms for our contact center representatives. This team works directly with our line of business partners to support various strategic initiatives across the organization by evaluating opportunities to realize cost savings through call volume and handle time reductions, and developing business cases to assess potential benefits. In addition, you will assist with the development of business strategies, leveraging data and analysis to extract strategic insights, and drive implementation by partnering with all relevant technology and business stakeholders. This role will act as an Agile product manager and will provide regular and ad hoc feedback to senior executives on payment initiatives and other large bodies of work impacting the desktop platform.

Retail Transformation Associate-Facing Payments Product Manager Key Role Responsibilities include:

  • Build a strong understanding of the call type classification data including but not limited to, reporting, technology and stakeholders

  • Engage regularly with LOB/Segment Leaders, stakeholders across Client Services and stakeholders within the Consumer & Small Business organization

  • Identify and communicate risk and opportunities identified as you assist with leading initiatives within Payments initiatives and the Client Servicing OpEx program

  • Help design routines, processes and reporting as a means of identifying opportunities to enhance the Consumer and Small Business Client Experience

  • Provide qualitative feedback and analysis to change executives and to teams guiding and managing the Client Experience programs

Required Skills

  • 5+ years of experience in leadership, program management, change management, strategy development and/or risk

  • Proven ability to ask questions, challenge processes, solve issues and see a strategic vision

  • Strong PowerPoint skills with an ability to tell the story and connect the dots for senior leaders

  • Advanced Excel skills with experience building business cases with control monitoring

  • Leadership in coordination efforts across multi-business unit stakeholders

  • Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization

  • Expert communicator at executive level, able to simply and concisely communicate complex information

  • Strong data & business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes

  • Strong verbal and written communication and presentation skills

Job Band:

H4

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Retail Transformation Associate-Facing Payments Product Manager will work directly for the Associate-Facing Solutions Executive in Retail Transformation to drive large key strategic initiatives and execute on business/strategic initiatives on the desktop platform across the Retail organization. Priorities will include supporting multiple strategic payments programs that will influence exceptional client service and platforms for our contact center representatives. This team works directly with our line of business partners to support various strategic initiatives across the organization by evaluating opportunities to realize cost savings through call volume and handle time reductions, and developing business cases to assess potential benefits. In addition, you will assist with the development of business strategies, leveraging data and analysis to extract strategic insights, and drive implementation by partnering with all relevant technology and business stakeholders. This role will act as an Agile product manager and will provide regular and ad hoc feedback to senior executives on payment initiatives and other large bodies of work impacting the desktop platform.

Retail Transformation Associate-Facing Payments Product Manager Key Role Responsibilities include:

  • Build a strong understanding of the call type classification data including but not limited to, reporting, technology and stakeholders

  • Engage regularly with LOB/Segment Leaders, stakeholders across Client Services and stakeholders within the Consumer & Small Business organization

  • Identify and communicate risk and opportunities identified as you assist with leading initiatives within Payments initiatives and the Client Servicing OpEx program

  • Help design routines, processes and reporting as a means of identifying opportunities to enhance the Consumer and Small Business Client Experience

  • Provide qualitative feedback and analysis to change executives and to teams guiding and managing the Client Experience programs

Required Skills

  • 5+ years of experience in leadership, program management, change management, strategy development and/or risk

  • Proven ability to ask questions, challenge processes, solve issues and see a strategic vision

  • Strong PowerPoint skills with an ability to tell the story and connect the dots for senior leaders

  • Advanced Excel skills with experience building business cases with control monitoring

  • Leadership in coordination efforts across multi-business unit stakeholders

  • Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization

  • Expert communicator at executive level, able to simply and concisely communicate complex information

  • Strong data & business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes

  • Strong verbal and written communication and presentation skills

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22060414

Band: H4

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Alicia Adams

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

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