3rd Shift Logistics Customer Service – Trucking

The CSI Companies
October 15, 2020
Jacksonville, FL
Job Type


The CSI Companies is looking for a 3rd shift logistics customer service candidate who is a go-getter that can work under minimal supervision. You must be able to work a 3rd shift with the hours consisting of: Tues-Thurs 12am-8:30am and Friday 12:00am-6:30am & 4:30pm-12am (40 hours total with a 30 min break each day). This is a contract to hire position and the pay is $15/hr.


  • After Hours support provides operational and administrative support to the capacity owners, external clients (brokers / shippers), capacity coordinators, administrative team, and operations manager as needed to ensure the satisfaction of both internal and external clients.
  • Provide the capacity owners with administrative and operational assistance
  • assist with monitoring the load boards for drivers looking for freight
  • Complete carrier packets as requested
  • Send rate confirmation to Capacity Owners as received
  • Build loads in the TMS as requested OR as they are received
  • Perform credit checks on all new brokers or shippers being set-up
  • Ensure fuel card issues are being resolved when notified
  • Issue Comchecks as needed
  • Communicate with brokers, providing requested check call status, etc
  • Notify management of issues involving safety or compliance
  • Provide an updated pass-down to each Capacity Coordinator at the end of your shift

Additional Support:

  • Maintain an ongoing and accurate summary of all loads in the settlement report
  • Present a completed settlement report (revenue line items only) to the administrative group by COB Sunday for the prior week
  • Ensure scans of PODs are being received and put into the TMS system on the same business day they are transmitted to Fidelis
  • Maintain a list of any unreceived PODs, updating both the admin group AND the Daily Truck List
  • Resolve any “1st pass” issues with loads sent for invoicing
    • Illegible scans
    • No signatures
    • Incomplete or mismatched paperwork
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